Acknowledge & Validate
How does a flight attendant and undercover coach keep the skies safe? She uses acknowledgment and validation to make the passengers and crew feel seen and heard.
I met an Undercover Coach on an airplane
She also happened to be the flight attendant.
Listen to Renée Waggener share her stories about situations 30 thousand feet up in the air (yup, people really do have sex in those tiny bathrooms) – and how acknowledging and validating are some of the best tools she has for keeping everyone safe.
Like what you heard? Catch up on Season 1 and 2 here.